O365: Best practice to manage the company account when employees leave the company

Chetta Busayarat

• 2 min read
O365: Best practice to manage the company account when employees leave the company
Photo by Alex Carmona / Unsplash

This is the sample guideline for the process when someone leaves the company.
Here are some checklists or steps to follow up.

1. Log in to the admin console.
2. Go to Users > Active users.
3. Select leave user.
4. On leave user > Account > Sign-out > Sign out of all session.

  1. Reset the password.

  1. Block sign-in.

  1. In case someone needs to access this mailbox. Designed to "Convert to shared mailbox".
  2. Select "Mail" > "More actions" > "Convert to shared mailbox".

  1. Move OneDrive data or backup.

  1. Wipe and block user mobile devices.
  2. Goto Admin centers (Left-side menu) > Exchange > Exchange admin center > Recipients > Mailboxes
  3. General > Emailapps & mobile devices > "Manage mobile devices".

  1. Select device > wipe/block/delete device.

  1. Remove the user from all groups.

  1. Remove licenses.

  1. Delete the account.